Refund policy

Refund & Cancellation Policy

At Little Devotee, we are committed to delivering thoughtfully curated Books, Art & Craft materials, and Toys that inspire creativity and joy in children. Every product goes through a quality check before dispatch to ensure it reaches you in excellent condition.

As a small brand, we follow a strict no-return, no-refund, and no-cancellation policy, except in cases where the product delivered is damaged, torn, or defective upon arrival.

Below are the details of our policy:

1. Eligibility for Refunds, Replacements & Exchanges

  • Refunds, replacements, or exchanges are only considered if the product received is damaged, defective, or torn.

  • Orders cannot be returned for reasons such as change of mind, incorrect choice, or accidental purchase.

2. Timeframe for Requesting a Return

  • Customers must raise a return or refund request within 3 days of delivery.

  • Requests submitted after this period will not be eligible.

3. Proof of Damage/Defect

  • Customers must provide valid photo or video evidence of the damaged or defective product.

  • Proof should also include the outer packaging condition at the time of delivery.

4. Review & Approval Process

  • Once we receive your request and supporting evidence, our team will review the claim.

  • If approved, customers can choose from the following:

    • Refund – Processed back to the original payment method.

    • Replacement – Same product shipped again.

    • Exchange – Another product of equivalent value (subject to availability).

5. Refund Timeline

  • Approved refunds will be credited to the original mode of payment within 7–10 business days.

  • Processing time may vary depending on the bank/payment gateway.

6. Replacement & Exchange Timeline

  • Approved replacements or exchanges are generally shipped and delivered within 10–15 business days.

  • If the requested product is unavailable, we will offer an alternate option or a refund.

7. Conditions for Return Approval

  • The product must be returned in its original packaging with all parts, accessories, and tags intact.

  • Requests may be declined if:

    • The proof provided is insufficient or unclear.

    • Damage is found to be due to mishandling after delivery.

    • The request is raised after the 3-day window.

8. Steps to Request a Return, Refund, or Replacement

To ensure a smooth process, please follow the steps below:

  1. Contact Us via email or WhatsApp within 3 days of receiving the order.

  2. Provide your Order Number and details of the issue.

  3. Attach clear photos/videos of the damaged or defective product and its packaging.

  4. Our support team will review your request and confirm approval if eligible.

  5. Once approved:

    • For refunds, the amount will be credited within 7–10 business days.

    • For replacements/exchanges, the new product will be shipped within 10–15 business days.

9. Contact Us

We are here to help you with any queries or return requests. Please reach out to us at:

Email: support@littledevotee.com
Phone/WhatsApp: +91- 6380973778
Address: Thirumal Nagar, Perumalpuram, Tirunelveli, Tamil Nadu - 627007